Ordering and delivery

Learn more about ordering and having your parcels delivered from the online shop. Here you’ll find the most frequently asked questions on this topic. We’ve compiled everything you need to know about returns on a separate page.

Ordering in the online shop – answers to the most important questions

Delivery of online orders – answers to the most important questions

Can’t find the answer to your question here? Our customer service will be happy to help you.

  • Free shipping from CHF 99

    (With the TransaCard always free of charge)

  • Secure and easy payment
  • 14 days cancellation right