Repair
Repairing instead of replacing – how to extend the service life of your clothing and equipment. This saves resources and means your favourite item can accompany you on many more adventures.
Whether it’s a zip, hole, seam or buckle: in the repair workshop, our professionals will find solutions for a wide range of defects – even for clothing and equipment that you didn’t buy from us and brands that we don’t stock.
How it works
For clothing, there are two ways you can request a repair. In both cases, please clean the product beforehand or order a cleaning service along with the repair.
Register online: Complete the repair form. You will be guided through the form step by step until all the necessary information has been collected. Finally, select a cost limit for the repair. You will then receive a shipping label by email. Present this at the post office (you don’t need to print it out) and send us your cleaned defective item. We’ll get in touch if we have any questions or if the repair would exceed the cost limit you selected.
Bring the item in: Bring your damaged product directly to the repair workshop or to one of our stores (excluding outlets). Please clean the product first. We’ll talk you through the options on the spot or get back to you with an estimate. You can then decide whether you want us to go ahead with the repair as discussed.
Repair of equipment such as backpacks or tents: Please always bring these items to a store or repair workshop; ‘Register online’ is only possible for clothing.
The duration of the repair varies from a few days to several weeks, depending on demand and the time and work involved. Before the repair work, we’ll give you an idea of how long we think it will take. For resoling hiking boots and climbing shoes, we work with the supplier. The footwear will generally be available for your next hike or climbing trip after 15 working days.
We’ll let you know by email or text as soon as the repair is complete. If you placed the order online, we’ll send the repaired item back to you. If you dropped it off at a store, you can collect it from the same store.
Prices
Warranty
Did you buy the item from us? If so, we’ll first check whether you’re covered by the warranty. Important: To process your warranty claim, we’ll need the proof of purchase – if you have a TransaCard, this will automatically be stored in your account. If the warranty period has expired or you bought the product from another vendor, we’ll discuss the options for a repair and the procedure with you. We also set a cost ceiling.
Partners
All of our repair workshop locations are certified GORE-TEX® partners. We also work with selected brands, partners and specialists.
We are official repair partners of the following brands: Mammut, Ortovox, Millet Mountain Group, Namuk, Bach, Hilleberg, Lundhags, Vaude.
- Free shipping from CHF 99
(With the TransaCard always free of charge)
- Secure payment with Twint, Visa and more
- 14 days cancellation right