Didn’t like an item you ordered from the online shop? Or is the item too big or too small? Then you can send it back to us within 14 days or drop it off at a branch near you. Here, you’ll find all the important information on how a return works.

Can’t find the answer to your question here? Our customer service will be happy to help you.

  • Free shipping from CHF 99

    (With the TransaCard always free of charge)

  • Secure and easy payment
  • 14 days cancellation right