Returns

Use the address label included on the return slip for the return. You are responsible for the return shipping costs. Tip: by using the included barcode for your return, you’ll benefit from discounted postage.

Easy returns by post

1. Fill in the number of items to be returned on the return slip

2. Enclose the return slip inside the parcel

3. Use the supplied return label to the parcel to benefit from discounted postage with Swiss Post

4. Drop off the package

To drop off the package, you have the following options:

• A Swiss Post branch

• A Swiss Post collection point

• The pick@home Swiss Post service; you can find a guide to the service offerings here

Easy returns in-store

1. Fill in the number of items to be returned on the return slip

2. Enclose the return slip inside the parcel

3. Deliver the package during opening hours at a store location

4. Once we have registered the return, we will refund you for the amount of the returned item(s)

As soon as our dispatch warehouse has received and checked your return, you will receive your money back. Depending on the payment method you chose, we will adjust your invoice or issue a refund back to your credit card, Twint or PayPal account. This whole process take a few days. For environmental reasons, we will only send the invoice by email. If you would prefer to receive it via post, please let us know (versand@transa.ch).

If you have already paid your invoice in full, please send us your bank details at versand@transa.ch. We will then transfer the difference back to you.

Detailed information on the subject of credited returns can be found in section 10 of our GTCs, ‘Right of exchange/cancellation’.

Pick@home is a service provided by Swiss Post that saves you the trip to a post office or drop-off point. In order to benefit from this service, you must be registered as a customer with Swiss Post. The package will then be picked up at the address of your choice.

Was one or more items in your order damaged during transport? Then you can return the relevant articles to us. Simply include the return slip, which you can find in the delivered parcel. Cross off the item(s) you are sending back and tell us briefly what is defective.

At the post office, inform them that you received a damaged delivery. You will then receive a damage report that you, as the recipient, must sign. As soon as we’ve received the parcel, we will check the item(s). If possible, we will send you a replacement or refund the purchase amount.

Detailed information on the subject of damaged parcels or articles can be found in section 15(4) of our GTCs, ‘Transport damage and product defects’.

Not satisfied with one or more items from your order? Within 14 days of receipt, you can post them to us at your expense or drop them off at a Transa store free of charge. We cannot accept returns for personal safety equipment items. This includes climbing ropes and helmets. Other safety-related items, such as carabiners, climbing harnesses and underwear, can only be returned under certain conditions. Unsure if an item can be returned? Then contact our customer service via email at versand@transa.ch or by phone on +41 (0)848 0848 11.

Detailed information on the right to return can be found in section 10 of our GTCs, ‘Right of exchange/cancellation’.

You paid for your order using a gift card and are returning part or all of the order to us? After receiving and checking the return, we will send you a new gift card via A Mail. It is not possible to reload your original gift card due to technical reasons.

You can find more information about our gift cards here.

You ordered an item, but the size doesn’t suit you or you don’t like the colour? Then order your preferred new item in the shop. This way, you can see if it is still available and have the order delivered straight to your home.

You can send the item you already ordered and don’t want to keep back to us. Please do not submit your request for a new order in the return, because the item may already be out of stock by the time your parcel arrives to us.

We offer a two-year warranty for all products purchased from us. Just drop off the defective item at one of our stores or send it to the address below. When shipping the item, please note what exactly is defective and include your email address and/or telephone number. We will check your claim for warranty services and contact you.

Address for returns:
dreierfashion4you AG
Transa Online Retouren
Klärstrasse 10
4617 Gunzgen

Detailed information on the subject of repair/warranty check can be found in our GTCs under section 12, ‘Warranty and repair’.

If your parcel did not include a return slip with the address label for the return, you can contact customer service (telephone +41 (0)848 0848 11, email info@transa.ch) or return the parcel to the following address:

dreierfashion4you AG
Lager Transa
Klärstrasse 10
4617 Gunzgen

Please note that you will not benefit from the discounted postage if you return it to us without the pre-printed barcode.