Online Advice

You’ll benefit from our competent advice, not only in store but also online. You can reach the advisors via phone or live chat.

If you have any questions for customer service please contact us by phone (+41 (0)848 0848 11), email ( or text chat (click on the speech bubble at the bottom right).

We look forward to speaking with you!

How Online Advice Works

Personal advice via phone: Do you have any questions about our products? Are you unsure about your online purchase? Our team will advise you personally, accompanying you via phone or live chat.

Personal advice via chat: If you have any other questions about the website or our services - write to us in the chat.

Ready for shipping: Finished your shopping? Then our team will prepare the desired products for shipment to your home. In the online shop, you also have access to Transa’s entire range of products.

Directly to your home: We will forward your order directly to Swiss Post for shipment. About two to three days later, the package will arrive to you.

Any Questions?

Get in touch!
  • Free shipping from CHF 99

    (With the TransaCard always free of charge)

  • Secure and easy payment
  • 14 days cancellation right